Archive for the ‘ASP Customer Support Scripts’ Category
Help Connection.NET (by Expinion.net)
HelpConnection.NET will help your company offer superior customer support. If clients don’t find the information they need in your knowledgebase, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page). Features: Customizable fields, advanced search functions, nested categories, no limit to number of clients / issues, canned answers (drafts), custom agent security levels, etc. Read the rest of this entry »